When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at firstname.lastname@example.org. Once your order has been placed, we are unable to make changes, redirect orders or cancel your order, however our usual returns process is available. If you have made an error in your delivery address, please contact us via email at email@example.com
If your order has already been shipped, Ezrra accepts no responsibility for incorrect details entered. Once your parcel has been dispatched a tracking number will be sent to your nominated email address.
We offer free express delivery on all Australian orders over $250. Orders under this value will be charged standard shipping rate of $15. Orders are usually shipped out next working day, please allow 3-7 business days for delivery depending on your location. For all online customer service and order enquiries, please email us at firstname.lastname@example.org.