Please note due to the effects of COVID-19, there will be a slight delay in processing all orders. If you have any concerns please contact our customer care team at enquiries@ezrra.com.au.

RETURNS POLICY

Full priced items – Eligible for a full refund or online store credit from the 14 days you have received your garment.

Sale or Promotion items – Items that are on sale or purchased during a promotion are final and not eligible for a refund unless the item is faulty then we can offer a store credit note.

RETURNS CONDITION

Returned items must be unworn and in their original condition with all tags still attached.

  •  Customers are to cover the cost of the return postage.
  • Australian customers have 14 days from the date of delivery to return their order.
  • International orders have 30 days from the date of delivered to return their order.
  • Ezrra recommends traceable service when posting your return to reduce risk of lost parcels.

PLEASE NOTE:  Ezrra Collection reserves the right to refuse to provide a refund, should the garment not meet our requirements stated in this policy.

RETURN YOUR ONLINE ORDER

To start your return process email returns@ezrra.com.au with your full name, order number and the details of your return. You will then be sent a return form that must be filled out and please include in your return parcel.

Have a question about our returns policy? Contact us via email returns@ezrra.com.au .

PRE ORDER

If pre -order purchase has been placed you are not entitled for a refund until you have received the item. We do not offer refund for change of mind please note until your item has been received.